Privacy policy

Last updated: June 2026

DIY Arts operates this store and website at diyarts.store, including all related information, content, features, tools, products, and services. DIY Arts is powered by Shopify, which enables us to provide our online store and services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, upload personalization details, contact us, or otherwise interact with our store.

By using our website or placing an order, you acknowledge that you have read and understand this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect or process the following types of personal information, depending on how you interact with our store:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment information

  • Account information

  • Customer support communications

  • Device information, browser information, IP address, and website usage information

Payment information is processed securely through Shopify and third-party payment providers. DIY Arts does not store your full credit card information.

PERSONALIZATION CONTENT

Because DIY Arts sells custom and personalized products, we may also collect information and files you provide for personalization, including:

  • Photos and image files

  • Names, dates, messages, and custom text

  • Design preferences

  • Product options

  • Special instructions for your order

We use this information only to create, process, fulfill, and support your order. Customer-uploaded images and personalization details are not sold.

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders

  • Create personalized and custom-made products

  • Communicate with you about your order

  • Send order confirmations and shipping updates

  • Provide customer support

  • Process payments

  • Arrange shipping and delivery

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

  • Send marketing communications if you have opted in

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information directly.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify, our ecommerce platform

  • Payment processors

  • Shipping carriers

  • Email and marketing service providers

  • Analytics and website service providers

  • Customer support tools

  • Apps or services used to process personalization and orders

These providers only receive the information needed to perform their services.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our store to provide and improve the ecommerce platform and related services.

Information you submit through our store may be shared with Shopify and with service providers that help us operate the store, process payments, fulfill orders, and provide customer service.

To learn more about how Shopify handles personal information, you may review Shopify’s privacy information through Shopify’s official privacy resources.

MARKETING AND EMAIL COMMUNICATIONS

If you subscribe to marketing emails or otherwise opt in, we may send promotional emails, product updates, offers, or store news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing emails, we may still send transactional emails related to your order, account, payment, shipping, or customer service request.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyze website traffic

  • Understand customer behavior

  • Support advertising and marketing

  • Improve the shopping experience

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, apps, or services. DIY Arts is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at support@diyarts.store and we will take appropriate steps to delete the information.

DATA SECURITY

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

Our website operates on Shopify’s secure platform and uses standard security technologies. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Personalization files, uploaded photos, and order-related details may be retained as needed for production, customer support, recordkeeping, or legal/business purposes.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of certain marketing communications

  • Request a copy of certain personal information

  • Opt out of certain data sharing or targeted advertising where applicable

To make a privacy request, contact us at support@diyarts.store.

We may need to verify your identity before processing certain requests.

INTERNATIONAL DATA TRANSFERS

Because our store is powered by Shopify and may use third-party service providers, your personal information may be processed, stored, or transferred outside of your state, province, or country of residence.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last updated” date.

CONTACT

For questions about this Privacy Policy or our privacy practices, contact us at:

DIY Arts
Website: diyarts.store
Email: support@diyarts.store

Business mailing address available upon request.