Refund policy

Last updated: August 2026

DiyArts sells both personalized/custom-made products and standard, ready-to-order products. Return eligibility depends on the type of product you purchased.

CUSTOM & PERSONALIZED PRODUCTS

Custom and personalized items are made specifically for each customer. Because of this, all sales are final once production has begun.

Custom and personalized items cannot be returned or refunded for the following reasons:

Change of mind or buyer's remorse
Wrong name, spelling, date, message, or personalization detail provided by the customer
Wrong photo or image file uploaded by the customer
Wrong size, color, or variant selected by the customer
The customer no longer wants the item after production has started

Please review all personalization details carefully before placing your order, including spelling, names, dates, images, and product options.

STANDARD & READY-TO-ORDER PRODUCTS

Standard, non-personalized products (such as our color-variant home decor and lamps) may be returned within 14 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition you received it
The item must be returned in its original packaging

Return shipping costs are the customer's responsibility. To start a return, contact us at support@diyarts.store with your order number.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We will make it right if your order arrives damaged, defective, or incorrect due to our error.

To request help with a damaged, defective, or incorrect item, contact us at support@diyarts.store within 7 days of delivery and include:

Your order number
Clear photos of the item
Clear photos of the packaging
A short description of the issue

After reviewing your request, we may offer a replacement, remake, store credit, or refund depending on the situation.

DiyArts is not responsible for errors caused by incorrect customer-provided personalization details, low-quality images, unclear instructions, or incorrect shipping addresses.

For any return or refund questions, contact us at support@diyarts.store.